9.00 Opening remarks from the chair Neville James, Channels & Marketing - Manager, Nortel Australia & New Zealand.
VoIP in the enterprise
9.10 [Keynote address] IP Telephony – Starting Point to Building a Unified Communications Environment
• Maximising your IP Telephony investment with Unified Communications
• Enriching the communication experience with collaborative applications
• Using IP Communications to transform your business process
• Making the right decisions based on your business needs and priorities Mark Fioretto, General Manager, Enterprise ANZ,Nortel
9.40 [International] Journey to convergence
• State of Boeing’s VoIP migration – one of the largest in the world
• The journey continues: unified communications and collaboration Mike Terrill, Convergence Program Manager, The Boeing Company, USA*VoIP link Boeing is one of the world’s largest makers of commercial jetliners, military aircraft and equipment for the United States space program. It has more than 150,000 employees in 48 states and 70 countries. Boeing began testing VoIP technology from 2001.
10.10 Morning tea
10.40 [Panel discussion] Investing in corporate VoIP services
• Drivers for VoIP implementation
• Enterprise-wide applications
• Best cost business models Mark Barrett, Network Engineer, Australian Federal Police Kevin Noble, Director, Information Technology, Intercontinental Hotel Group*subject to availability Kheeran Dharmawardena, Operations Manager, Monash University– new This panel comprises managers of organisations developing and deploying VoIP services
11.10 Emergency calling laws for VoIP
• Progress on “Triple Zero” emergency calling over VoIP
• How proposed amendments will make it:
- compulsory for VoIP to support emergency calling
- help authorities determine the location of a VoIP caller
• Clarifying obligation that will apply to all VoIP services capable of dialling into the public telephone network Duncan MacAuslan, VoIP Task Co-ordinator, Australian Communications and Media Authority
11.40 [Case study] Do’s and don’ts of a VoIP deployment
• Refreshing your VoIP project
• What went wrong with a previous solution
• Avoiding mistakes and moving forward
• Approach to unified communications Nathan Gordon, Network Engineer, ISS Department, Otago Polytechnic (NZ)
12.10 [Case study] Whole-of-campus VoIP deployments*
• Adopting a unified communications approach to VoIP
• Rolling out VoIP services across the campus Kheeran Dharmawardena, Operations Manager, Monash University
12.40 Luncheon
1.40 [Case study] Managing call centres with VoIP technology
• Building the business case for VoIP
• Tackling roll-out and implementation challenges
• Supporting call centres with VoIP platforms
• Quantifying the benefits and pitfalls of VoIP Jason Egbers, Technology Manager, iSelect
Business Opportunities
2.10 Tapping into demand for VoIP services
• Which sectors are driving demand for VoIP?
• How robust is the platform?
• Are solutions providers doing enough to tackle end-users issues, including
• security • interoperability • standards • integration between PABXs and VoIP
• What’s the investment in future VoIP applications?
• Which applications offer best returns for suppliers? Fergus Fitzwater, Consulting Engineer Security & Wireless, Telarus- new Mitch Radomir, Product and Solutions Marketing, Nortel - new Craig Neil, Managing Director, NSC
2.40 [International] SIP developments and what these mean for your business
• SIP in the enterprise
• Technology and operational challenges Dr Alan B.Johnston, Director, SIP Forum USA & Adjunct Assistant Professor, Electrical and Systems Engineering,
Washington University, St Louis (USA)
3.10 [Case study] Delivering VoIP services over power lines
• VoIP via power lines - simple, cost effective with no need for telco copper service
• Results from the Tasmanian trial and a look at national potential
• BPL - a great platform for the next VoIP wave Bob Darwin, Manager, Broadband Powerline Telecommunications, Aurora Energy
3.40 Q&A & closing remarks from the chair
4.00 Close of day one & cocktail function
Day Two: Tuesday 31st July 2007
8.00 Unified communications breakfast briefing
8.15 Briefing commences
Welcome remarks for delegates attending this breakfast by Kevin Bloch, Regional Manager, Advanced Technologies, Cisco Systems
This breakfast is hosted by Cisco Systems and offers a chance to network in an informal environment. Places are limited, register your interest/tick box on back page of this brochure to attend this complimentary breakfast for executives.
SEATS LIMITED; Call + 61 2 8908 8555 to reserve your place
9.20 Opening remarks from the chair Dominic Quai, CEO, Gibson Quai–AAS - new
Quantifying the ROI
9.25 [Panel discussion] Moving to VoIP – keys to success
• Galvanising business support
• Ensuring your technology partners “walk the talk”
• Staying focused with deliverables
• Managing stakeholder and end-user expectations
• Investing in a risk management strategy Moderator: Jim Berry, Managing Director, Strategic Path Communications Panelists: Mark Jones, Infrastructure Manager, Corporate Express Australia Marcus Moufarrige, CIO, Enterprise Services & CISO, Servcorp Nathan Gordon, Network Administrator, ITS Department, Otago Polytechnic (NZ)- new Jason Egbers, Technology Manager, iSelect- new
Industry Forecast 2007-08
10.25 State of the VoIP market in Australia
• How many VoIP users are there in Australia?
• What are they spending on VoIP communications?
• Which sectors are driving demand?
• How will VoIP impact on market share for carriers? Warren Chaisatien, Managing Director, Telsyte- new
10.55 Future of IP communications within the enterprise
• Who will be key players leading the VoIP market?
• How will emerging technologies such as unified communications change the way we work?
• What will be the key end user trends?
• Which strategies will work for end users wishing to adopt next-generation communications solutions? Sam Yip, Senior Industry Analyst, Telsyte
Improving VoIP Security
11.40 VoIP security – protecting your networks
• Tackling security problems for integrated networks, IP Telephony, VoIP and Video conferencing
• Assessing available technologies and platforms
• Protecting local and wide area networks
• Educating staff about security Stephen Kingham, Consulting Engineer, Kingham Technology
(former Voice & Video Architect, AARNET)
Delivering Carrier-class Services
12.10 [Panel discussion] Migrating to VoIP – opportunities for carriers
• How is the demand for VoIP services shaping up?
• Are VoIP services helping boost revenue?
• What are the challenges of upgrading high-cost legacy infrastructures?
• Which new internet applications are in demand? Mike Carew, Director & Founder, Freshtel – new
James Spenceley, Chief Technology Officer, ISPhone
Steve Baxter, Chief Technology Officer, Pipe Networks
Peter Ferris, General Manager, Technology and Planning, Singtel Optus
Tackling Quality Of Service
12.40 Review of the Communications Alliance’s work on VoIP Quality and IP Network QoS across multiple providers
• IP QoS support by service providers
• How this might enable or block enterprise VoIP deployments
• How can “network neutrality” and IP QoS coexist? Dr Paul Brooks, Chairman, VoIP Interconnection and QoS Working Group, Communications Alliance
Duncan MacAuslan, VoIP Task Co-ordinator, Australian Communications and Media Authority – new
1.00 Closing remarks from the chair*
*Lunch will not be provided for day two
Separately bookable workshop
Levering SIP across your organisation
1.00 Workshop starts
Led by Dr Alan B.Johnston, Director, SIP Forum USA & Adjunct Assistant Professor Electrical and Systems Engineering,
Washington University, St Louis USA
About this workshop - Session Initiation Protocol has had a profound impact on the IP telephony, video-conferencing and instant messaging industry. SIP is an IETF signaling standard that enables easy deployment of advanced communication and telephony services over IP networks, including voice, data, video and instant messaging. This workshop will provide an in-depth understanding of SIP standards, security, deploying advanced services and implementation challenges, SIP over wireless (WiFi), QoS and network design, and video-based collaboration services.
About your workshop leader: Alan B. Johnston has been involved in VoIP and Session Initiation Protocol (SIP) for over seven years. He was an architect of the first enterprise SIP VoIP product in the U.S. He has authored and co-authored several major SIP specifications and publications, including “SIP Beyond VoIP: The Next Step in the IP Communications Revolution”; “Internet Communications Using SIP, 2nd Edition”; “SIP:Understanding the Session Initiation Protocol, 2nd Edition” and “Understanding Voice over IP Security”. He is a co-author of the SIP protocol specification RFC 3261, and editor of the basic and PSTN call flows Best Current Practices (BCP) documents RFC 3665 and RFC 3666. He is a co-chair of the IETF Centralised Conferencing Working Group in the Internet Engineering Task Force (IETF). He is a former member of the Board of Directors of the international SIP Forum. Born in Melbourne, Australia, he holds a Bachelor of Engineering with Honours from the University of Melbourne, and Ph.D. in Electrical Engineering from Lehigh University, Bethlehem, PA, USA.
2.05 [Session one] Introduction to SIP
• SIP protocol overview
• Industry trends
• Standards and protocols
• SIP service development
2.45 [Session two] Deploying SP across your enterprise
• Architecture
• Conferencing
• Telephone Numbers and URIs - DNS and ENUM
• Security
• Presence and IM
• Authentication and QoS
• Peer to Peer (P2P) SIP
3.00 Afternoon tea
3.30 [Session three] SIP application developments
and challenges
• Emerging applications • SIP and multimedia
• SIP mobility and wireless • Non-voice application developments
• Standards update
