| Speakers Include |
- Graeme Kearton, Road Service Executive, RACQ
- Garry Newton, Service Operations Manager, Coates Hire
- Philip Wardley, Director Enterprise Sales and Services, Pitney Bowes
- Tim White, Group Executive Director, Managed Services, Fujitsu
- Glen Trestrail, Senior General Manager, Services and Support, Canon
- Simon Alder, Manager Customer Service Centre, SA Water
- Andy Kyiet, General Manager, Demand Flow Intelligence
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About The Event
Co-located with the highly successful Customer Contact Point and built around one central exhibition, the summit will offer delegates and potential partners the opportunity to access and network with decision makers from across the service delivery continuum.
Features for both events include:
- Keynote addresses
- Award winning case studies
- Interactive panel discussions
- Workshop facilitators led by industry experts
- 2- day technology exhibition
- Networking lunches and cocktail reception
- Full documentation
- Harbour views and accommodation packages with VIBE hotel
- Group discounts
2012 Service Management Summit
High performance service management has the sole aim of optimising service intensive supply chains – providing better service to businesses and customers at a lower cost to the organisation. This can be a considerable challenge when faced with increasing costs of conforming to recent environmental and OHS legislation and recruiting, training and retaining skilled staff in the field.
There are few areas within a company that can be exploited to such an extent as to radically transform the viability of a product line, venture or even the company as a whole. The most innovative and skilled proponents of service management can dramatically affect profitability.
The Service Management Summit will bring together senior professionals from across Australia to present case studies from successfully realised service delivery optimisation projects as well as leading experts to discuss the latest strategic and technological developments.
Key Topics include
- Meeting SLAs and staying competitive
- Enhancing the customer experience
- Optimising service intensive supply chains
- Recruiting, training and retaining staff
- Large inventory management
- Field Service Integration: empowering and enhancing field services
- Field Mobility: communications
- Workshop Repair: reverse logistics, waste
- Service Desk Management
- Outsourcing and managing contractors
- Developing advanced information and product flows
- Leveraging the best technology to support client needs
- Professional Services
- Benchmarking
- Improving workflow capabilities
- Delivering on service excellence across the enterprise
- Multi Channel Service Delivery
- ITIL.3.1 is here - what does it mean to you?
- The benefits of Outsourcing
- How service centric can you be?
Who Should Attend
Executives, managers and professionals working in the Technical Services Industry
- Chief Operating Officers
- Service Delivery Managers
- Customer Service Managers
- Maintenance Managers
- Asset Managers
- Field Service Managers
- Manager Service Desk
- Business Improvement Managers
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- Technical Support Managers
- Help Desk Managers
- Production Support Managers
- Support Engineers
- ICT Managers
- Operations Supervisors
- Voice & Mobility Support Managers
- Managers of Outsourcing
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Why Attend?
- Learn how to develop and maintain effective and achievable SLAs
- Keep up to date with the latest in environmental and OHS legislation
- Improve the customer experience in engaging with your business
- Minimise the costs associated with asset maintenance
- Discover cost-effective techniques in managing suppliers and contractors
- Calculate the risks and rewards of outsourcing
- Develop an optimal service strategy for your organisation
- Contribute to industry benchmarking around performance levels
- Meet the challenges of attracting and retaining skilled staff
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