08:30 Registration and coffee
09:00 Opening remarks and welcome address from the Chair
Greg O’Connor
President
New Zealand Police Association
09:05 Preparation for the next big one – a local government perspective
- What changes have occurred in Local Government following recent disasters to improve Local Government resilience?
- Dealing with core infrastructure damage in the Canterbury region – what can we learn from these experiences?
- Expecting the unexpected in a large scale emergency – challenges involved in planning for a potential disaster
Lawrence Yule
President, Local Government NZ & Mayor
Hastings District Council
09:40 The Whole of Government Radio Network – to be or not to be?
- Why it’s now or never
- The UK experience - making emergency responses better, faster, safer
- Demystifying a WGRN
Malcolm Keys
CEO
Airwave Solutions Australia & New Zealand
10:15 Case Study
Preparing Wellington for a large scale emergency - key initiatives
- What is the council doing to strengthen Wellington for ‘The Big One?’
- How prepared are Wellington communities and how do you measure community preparedness?
- Benefits of restructuring the Wellington Emergency Management Office
- Developing the city’s emerging volunteer network – key challenges and next steps
Celia Wade-Brown
Mayor
Wellington City Council
10:50 Morning tea and networking break
11.10 The Future of Public Safety: Situational Awareness
- Key factors influencing public safety communications & the rate of technology change
- Discover the key trends that are shaping next generation communications from cognitive
complexity to spectrum needs
- Learn more about technology enablement achieved through broadband
- Hear about the critical technology areas for tomorrow including multimedia, analytics and user experience
Dr. Michael N’Guyen
General Manager, Government & Public Safety
Motorola Solutions, Australia & New Zealand
11:40 Leading in adversity - learning from international experiences
- Lessons learned from Hurricane Katrina
- What have the Australian disasters taught us about leadership?
- Crisis leadership in the UK - what we can learn from the British?
- Global standards in crisis management
- Keys to success for New Zealand and Australian leaders
David Parsons
Manager Emergency Management and Security Unit
Sydney Water, Australia
Effectively Managing the Response Phase –
Agencies/Volunteers/NGO’s - Sharing Experiences & Lessons Learned
12:10 Looking at the most effective structure and deployment for land search and
rescue (SAR) teams
- Recognising key players in the development of search and rescue teams – fire, police and medical services
- Coordinating multi-agency efforts
- Ascertaining the difference between management and field effort
- Determining whether volunteers have the necessary skill to be part of search and rescue teams
Phillip Melchior
Board Chair, Land Search and Rescue NZ & Director
Antarctica NZ
12:45 Lunch sponsor address - Pivotel
12:55 Lunch and networking
1:45 Case Study Canterbury Earthquake
- Effectively communicating to the public during a disaster
- The importance of partnerships
- Family liaison processes
- Engaging an international police response into a local disaster
- Leading during a crisis
Inspector John Price
Area Commander
New Zealand Police
14:20 Evolutionary processes at work in Christchurch
- What is the NDRF?
- Discovering a unique and significant role for NDRF following the
- Christchurch earthquake
- The value of existing networks and relationships
- Utilising the strength of a global reach
- Tapping into significant local resources
Victoria Fray
International Programme Manager,
ADRA NZ
14:55 Christchurch and Canterbury – a lesson from Mother Nature
- Who’s in charge?
- Know your strengths
- Unwinding bureaucracy – a pathway full of twists and turns
- Working for positive outcomes – who is on the team?
- Establishing an operational base – our needs, their needs
- The volunteer network – creating desire, delivering outcomes
- Media and communications - tools of the trade, not always what you think
- Community in need – understanding the real issues
- What makes it work? When does it end?
John Hartnell
Organiser & Spokesperson Farmy Army, & Chairman, Bee Industry Group
Federated Farmers of NZ
15:30 Afternoon tea and networking break
15:50 3 Case Studies
Northland Floods 2007 / Cyclone Wilma 2011 / Auckland Tornado 2011
- Brief insights into lessons learned from each of these events
- How experiences from these events were used to improve management structures and strategies for future planning
- How we can all use the experiences of past events to improve emergency planning going forward
Clive Manley
Manager Civil Defence & Emergency Management
Auckland Council
16:25 keynote address
Response and recovery - update on major developments and new initiatives since
February 2011
- Funding Canterbury’s recovery - key initiatives surrounding the government’s new Canterbury Earthquake Recovery Fund
- Canterbury Earthquake Recovery Act - the role of the new independent review panel
- Key learning outcomes from the Christchurch earthquake where to from here?
Hon Gerry Brownlee
Canterbury Earthquake Recovery Minister
17:00 OPEN FORUM Leading in times of crisis
- Dealing with interoperability issues in emergency services
- Practicalities of managing personnel operating in a hazardous environment
- Developing our future leaders – what needs to be focused on moving forward?
Paul McGill
Director Operations & Training
NZ Fire Service
Michael Brooke
Operations Manager
St John NZ
Inspector John Price,
Area Commander
New Zealand Police
Moderator:
Clive Manley,
Manager of Civil Defence and Emergency Management,
Auckland Council
17:40 Closing remarks from the Chair and welcome from Motorola to networking Drinks
 17:25 NETWORKING DRINKS hosted by Motorola
This is an ideal opportunity for you to meet with your peers in an informal
setting to discuss the day’s events and build long-term business relationships. Don’t forget to bring plenty of business cards for this must attend gathering.
09:00 Opening remarks from the Chair
Greg O’Connor
President
New Zealand Police Association
Community Recovery - Invaluable Insights from Those at the Coal Face
09:05 Local Government - our role is to fix pipes and roads...yeah right!
- The Waimakariri District Council's role in earthquake recovery following the September, February and June earthquakes
- What's important in Recovery?
- 18 months on - progress, challenges and opportunities
Sandra James
Social Recovery Manager,
Waimakariri District Council & Council Member, Earthquake Recovery Assistance Centre
09:40 Case Study:
Rising from the floodwaters: One council’s vision to disaster-proof communities
Lockyer Valley Regional Council Mayor Cr Steve Jones will present a snapshot of what happened to his region during the January 2011 flooding disaster. Mayor Jones will recount his own personal experiences during the flooding event, including almost being swept away himself and helping to rescue Grantham residents. Hear about the historic Strengthening Grantham Development which has relocated  flood-devastated Lockyer Valley residents to an Australian-first estate out of the flood-zone. The Mayor will explain how Council was able to start the development just five months after the flooding disaster in a process that would normally take years. Hear about the first residents who are now living in the historic estate.
Cr Steve Jones
Mayor, Lockyer Valley Regional Council
Queensland, Australia
10:15 Case Study
Community recovery - managing the recovery of a small town following the Pike
River Mine disaster
- Grey District Council’s role in the recovery
- What can other councils learn from our experiences with community engagement during this crisis?
- Next steps
Tony Kokshoorn
Mayor
Grey District Council
10:50 Morning coffee and networking break
11:10 Challenges faced by the health sector during the Canterbury earthquake
- Managing potential health risks when basic infrastructure needs were damaged
- What we learned and how these lessons have influenced our approach to future plans
Dr Nigel Millar
Chief Medical Officer
Canterbury District Health Board
Building Resilient Communities - Practical Strategies for Successful Outcomes
Keynote Session
11:45 Building resilient organisations - why is this so difficult to achieve in practice and what approaches work best?
- A framework for assessing the challenges of building resilient communities
- Practical tips on what to avoid
- Different models that can be adapted
Dr Robert Kay
Co-founder and Executive Director of Incept Labs,
& Adjunct Professor at the University of Technology Sydney, Australia
12:20 The Canterbury earthquakes of 2010-2011 - what we have learned about resilience and recovery
- Summary of impacts of the earthquakes
- Outcomes to date from Canterbury earthquake resilience research
- A resilience model to address response and recovery
- The interdependencies of organisational and community resilience
- Is great emergency planning enough?
Dr John Vargo
Co-leader - Resilient Organisations Research Programme
University of Canterbury
12:55
Observations on leadership and management challenges during a ‘global level’ disaster
TelstraClear is a complex, diverse technology networks business used by many large corporates, government departments and thousands of residential customers.
The situation of disaster recovery and management with on-going ‘business-as-usual’ demands is one that businesses plan for, but rarely experience.
Allan Freeth,
CEO,
TelstraClear
13:15 Lunch and networking break
14:15 San Francisco to Christchurch and beyond – observations
in disaster recovery
Disaster recovery isn't just about engineering repairs and resilience to infrastructure. Critical factors are involved in stakeholder collaboration and transparency of decision making to quickly rebuild business and investor confidence.
Case Study into the San Francisco Study Tour 2010
- Five key observations that emanated from the recovery following the 1989 Loma Prieta earthquake
- Four distinct phases of recovery based on numerous disaster recovery efforts including New Orleans & Kobe. (Model developed by Professor Douglas Ahlers of Harvard University)
- Comparison between the progress on the Christchurch rebuild and the 5 key observations / 4 key recovery phases taken from the study tour.
Glen Hughes
Southern Regional Manager, Partner
Opus International Consultants Ltd Christchurch,
New Zealand
14:40 Why up to date and accurate mapping and location data is vital to emergency services
- Location intelligence: cross border, cross agency
- Emergency Services Mapping & Location Data (ES Data) for all of government via syndicated procurement agreement: cross border, cross agency national data platform
- Get ready – How location intelligence can be utilised more efficiently during and following a disaster with pre-agreed Service Level Agreements (SLA's)
- Case study: Readynet – cross border, cross agency "Software as a Service" (SaaS) mapping platform
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Mike Donald
Managing Director
Terralink International
Best Practice Communication Strategies in Media Management & Social Media
15:05 Strategic communications, social media and media management in a crisis
- Issues management and innovative communication approaches in a crisis
- The place for social media in a crisis
- Implementing smart strategic communication plans in your organisation to prepare it for a potential crisis
CaseStudy - Managing local and international media organisations during a large scale emergency
How the Canterbury DHB dealt with national and international media during and after the Canterbury earthquakes
Presented by:
Erin Jamieson,
Partner,
Convergence
Karalyn van Deursen, Strategic Communications Director, Canterbury District Health Board
15:40 Afternoon tea and networking break
16:00 Panel Discussion
Social media - when is it invaluable? When is it problematic? What’s the best approach?
LESSONS LEARNT FROM THE MT RUAPEHU ERUPTIONS
16:35 Case study Mt Ruapehu Eruptions
- Department of Conservation’s experience with and response to eruptions of Mt Ruapehu
- Lessons from mitigating risks from the massive 2007 lahar
- Mitigating the impact on surrounding communities and businesses from an eruption
Dr Harry Keys
Conservation Analyst
Department of Conservation
Looking Forward
17:05 Forecasting major weather events
- Distinguishing the extreme from the merely severe
- Dealing with local-scale and broad-scale events
- Communicating risk, likelihood and impact
Peter Kreft
Chief Forecaster
MetService
17:35 Closing remarks from the Chair and end of conference
Click here to view the Post-Conference Workshop
Organisational resilience - How resilient is your organisation?
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