This was my second time attending and I thoroughly enjoyed it.  I find the venue, setup
and organization is excellent and there is a great mix of topics and speakers. 
National Contact Centre Manager, Philmac Pty Ltd

I no longer work in customer service, but would recommend to visit the CCP conference
as
it has been providing me with good insights over the last couple of years.
 Program Management Office, Region South Pacific, BOC Limited

I found the conference useful and interesting. The best parts were when speakers talked about methods they had used to improve their Contact Centres, rather than being too general
Training Coordinator, Sydney Service Centre, Department of Immigration and Citizenship

I found the conference beneficial in that it was worthwhile in understanding current
trends in the contact centre market from active participants
Assistant Director Outsourcing and Relationship Management, Strategy
and Planning, Customer Service and Solutions, Australian Taxation Office