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Why should you attend?
- Identify practical and effective methods for increasing customer service excellence
- Utilise Customer Relationship Management tools to individualise your clients
- Implement wellness techniques to manage staff absenteeism
- Execute creative and operational staff motivation methods
- Adopt flexible systems to manage a sudden increase in calls i.e. allowing staff to work from home
- Manage changing workforce climates by exploring different recruitment possibilities (including mothers wanting to return to work and pensioners)
- Multi-skill your contact point representatives to adapt to rapidly changing technology
Who should attend?
- Contact Centre Manger
- Call Centre Manager
- Team Leader
- Operations Manager
- Marketing Manager
- GM: Direct Marketing
- Customer Advocate
- National Sales Manager
- Outbound Sales Executive
- Customer Service Manager
- Customer Solutions Consultant
- Customer Relations Manager
- Help Desk Manager
- Team Leader
- IT Director
- CTO
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- Operations Manager
- Manager: Member Services
- Manager: Loyalty
- Manager: Client Liaison and Replacement
- Contracts Manager
- Business Development Manager
- Retention Manager
- Quality Coach
- Manager: Acquisitions
- Support Engineer
- Manager: Outsourcing
- Voice & Mobility Support Manager
- Solutions Architect
- Systems Administrator
- Manager: Outsourcing
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